Bradon Kelly- BFI Canada- CorporateResponsibility- Ridge Landfill, Charing Cross Ontario

BFI Canada is an environmentally friendly waste management corporation that has provided Canadian municipalities with waste management and removal for more than 25 years. It is the third largest national waste management service and it currently provides over 6000 for people across Canada and the U.S. The company’s headquarters are based in Toronto and provides waste management services for residential, commercial and industrial customers.

Since they are a company that deals with so much waste, they continuously try to find ways to better their operations, and decrease their impact on the environment. As a company specializing in waste management, they are part of an industry that is one of the most heavily regulated in the world. There are countless laws they have to abide by, which means they are constantly measuring the quality of groundwater, amount of air emissions, and checking soil quality. In order to be a good neighbour within the municipalities they operate, BFI provides many programs to help benefit the people of the communities. Some of the programs they facilitate throughout the year include: Christmas Tree recycling, household hazardous waste collection, food drives, environmental college scholarships, adopt-a-highway, and clean-up days.

Some environmental safety systems BFI has in place in order to help protect the environment include: the collection and treatment of landfill gas, leachate removal and treatment, crews to pick up trash blown on to public roads, washing down all roads on-site in order to minimize the tracking of waste off-site, and falconry (training birds of prey to catch game) in order to control the amount of seagulls around landfills.

After doing research on what BFI does to be socially responsible as a whole, I wanted to look at a single landfill location and see what they do in order to decrease their environmental impact. One location that caught my interest is The Ridge Landfill in the Municipality of Chatham-Kent Ontario. I am interested in this location because it is in a small community called Charing Cross, very close to my hometown of Blenheim, and I have heard some conflictive stories about it. The Ridge Landfill covers an area of 260 hectares, and half of that is permitted for landfilling.

In the past couple years this particular landfill has increased the amount of garbage they take in per day, from 4391 tonnes of waste to 6661 tonnes per day, raising the maximum annual fill from 899,000 tonnes per year to 1,300,000. That is a ton of trash. This increase of garbage per day is due to the fact that garbage isn`t strictly from surrounding municipalities, but trucked in over 3 hours from the GTA. As a result of the increase in annual trash, the lifespan of the landfill as decreased from 2027 to 2022.

The expansion of this landfill has provided more jobs for people within the local community and a substantial increase of the amount of money brought into the community by the landfill. In order to decrease the amount of pollution in the surrounding community, and to make the site more appealing to the eye, BFI has constructed a 7-meter high berm around the entire landfill and dress it up by planting many gardens and trees. To decrease the air pollution and smell caused by the landfill, BFI has included a smell mitigation system which minimizes odour by spraying the entire site with a cherry-like mist. They also have 2 flares set-up which burns harmful gases emitted from the landfill, diverting the gas from leaching into the ground and causing damage to the environment. Another way they give back to the environment is by donating funds to local foundations and organizations. One of their most recent donations was $5000 to the Children`s Treatment Centre Foundation of Chatham-Kent, to go towards a ``Child`s Play`` accessible playground.

Researching BFI and The Ridge Landfill has answered all my questions about what the company does to minimize its impact on the environment, and what it does to give back to the communities they operate in.

http://www.bficanada.com/English/EnvironmentCommunity/Environment/default.aspx

http://local.bficanada.com/?src=google&cmp=BFI-PT-Toronto&adgroup=Brand&keyword=%2Bbfi%20%2Bcanada&matchtype=b&adpos=1t1&device=&gclid=CI33vYLi2bUCFc0-MgodtFcAmg

 http://www.bficanada.com/English/CanadianServices/Locations/RidgeLandfill/default.aspx

The main problem with Off Shoring - Shelby Farrell

Companies use underdeveloped countries every day to make larger profits due to the low labour costs. I have known about this going on for a while but it wasn’t under after watching the movie The Corporation I decided to look further into the companies who use off shoring as a way to produce their products. I have discovered that some companies use third parties so the lack of health and safety and labours are not directly tried to companies such as Nike. I was shocked to find out the list is still consisting of both new companies and older companies. However there has been added pressure on these companies now which has lowered the number of companies using what is called Sweatshops. Sweatshops are places of work where the working conditions are way be what we would consider poor, the employees work long hours for very little pay; these places are usually in underdeveloped countries where those running them believe they are giving the people a way to make money to support their families. However with that being said the conditions and health and safety need to be improved dramatically. After doing some research I found 10 companies that everyone has either seen or heard of that have become apart of our everyday life:

1.    Ikea

2.    Kohl’s

3.    Walmart

4.    Abercrombie & Fitch

5.    Adidas

6.    Disney

7.    Burrberry

8.    Starbucks

9.    Nike

      10.Apple

It is hard to believe these companies are or have been involved with sweatshops or exploiting underdeveloped countries because of the increase in profit they are about to make. Below is a video showing some of the poor conditions as well as telling you about some of the problems that occur in sweatshops. Off shoring have both positive and negative effects on undeveloped countries and I believe sweatshops are one of the worse effects because everyone should have rights to work safely as well as be paid what they deserve.

Sources:

http://www.myspace.com/nosweatuk/blog/498132331

http://www.laborrights.org/creating-a-sweatfree-world/sweatshops/resources/12211

Ford Pinto Case - Brittany Carrick

When learning about the Ford Pinto case it was easy to see that people can become so reckless when it comes to the big picture of making a profit. It is a scary thought, thinking of how far some people would go to just simply make a few extra dollars. Now in this case, it was obviously a little more than a few dollars. Ford brought the Pinto to the production stage in two years, normally it takes about 3 and a half years. Ford continually crash tested Pinto's only to find that it would result in a ruptured fuel tank. In the process the cars were not the only things that were lost, lives were put in dangers and some were even lost. Why are such acts allowed to be committed? Are there not other ways? 

The thing about this case that really struck a cord with me, is that according to the National Highway Traffic Safety Administration the value of a loss of life was only $200,000. They placed a price on a life that easily. The broke the cost down into many different categories including legal and court, funeral, property damage and employer loses. Those categories are measurable, those I can understand. However they also have a category called Victims Pain and Suffering which is $10,000. That is it. Now how is that justifiable? How is anyone able to make the decision that someones pain and suffering is worth $10,000 and that the value of their life is worth $200,000. 

Peoples lives were lost because Ford rushed the Pinto onto the market solely for the purpose of making a profit quickly. In result, people got injured and people died. All Ford had to do was go to court, death with lawsuits and pay some money. While the families, to this day are still dealing with this 'pain and suffering' category. The thought that money can make problems go away is ridiculous, no amount of money can pay for a life.

Rewarding Athletes - Brittany Carrick

While reading some articles that were posted on webCT, I came across the article from Forbes on the World's Highest Paid Athletes. The highest paid athlete is Floyd Mayweather, 35, he competes in boxing and makes $85 million dollars a year. 

We were taught that there are four ways to reward individuals: by merit, ability, need and equally. Now in this case, athletes are obviously paid based on ability. I'm wondering how truly fair that is. Yes, most of them work exceptionally hard to get where they are but what about the ones who are born with no natural talent and have to work that much harder? What about the people out there who have to pay for years of school to follow their dream only to be followed with years and years of student debt? In this case there is obviously no one to blame for certain individuals being born with athletic talents and certain ones not. However, when do you draw the line in terms of rewarding them? Is it really necessary for one man to make $85 million dollars in one year? I understand that it is a competitive market and teams are constantly competing to have to best players but isn't that all a little much? Also another concern about players signing contracts for this amount of money, would that not give the players a huge sense of stability and whose to say that they will continually give every game their all? 

I'm not sitting here saying that athletes do not deserve recognition or that they do not try hard enough. I think that it is all just based on luck, you have to be lucky enough to be good at something, you have to be lucky enough to get noticed and make it big. I'm just curious about all the unlucky ones who need to work that much harder in order to maintain a living.

Source:

http://www.forbes.com/athletes/

Interface, Inc. - Brittany Carrick

While reading over the Interface case in order to study for the midterm, it was brought to my attention how important sustainability is in today's day and age. I find it admirable that companies are even taking the environment into consideration. Corporations are so focused on making a profit that they rarely take into consideration anything else. Interface has many different policies and products that promote sustainability and encourage sustainability.Everything that Interface does is acting towards their 'Mission Zero' commitment which is the goal of eliminating any negative impact their company has on the environment by 2020.

This is a huge step for not only this company, but the business world as well. In a time where the environment is more important than ever,companies like this flourish because individuals are able to see their effort in constantly improving. I hope that this is only the beginning and that companies follow the trend because companies are truly inconsiderate in terms of who they affect on their journey to make the largest amount of profit.

One of their most recent products is called FLOR which is carpet squares which are not only convenient but environmentally friendly as well. Each square is created using 100 percent recycled nylon fibers.

They also have an Internal Transportation Program that they follow which is called Trees for Travel. This program is designed to track and reduce carbon emissions. Interface plants trees in order to work toward reducing carbon emissions, thus far they have planted over 130,000 trees.

Overall, I enjoy the fact that they have such a great goal and they are constantly working on meeting it. On their website they list their challenges and how they intend on overcoming them. This shows how they are being completely open with their customers and how dedicated they are to their Mission Zero commitment.

Source:
http://www.interfaceglobal.com/

Ford Pinto - Shelby Farrell

Ever since the day we discussed the Ford Pinto Case it has never left my mind. I understand companies want to make a profit and the fact that it would cost more to fix compared to lawsuits once the cost benefit analysis was completed. However I feel that no price should ever be put on an individual’s life. Ford wouldn’t have continued making the product if a family member of the chairman was who had been taken due to this problem, the reason they weren’t was because Ford knowledge keep their families safe just the people who trusted your product.  I find that a little ironic that they are willing to sell these products but would not drive them themselves. This commercial shows how little the impact was required for this car to combust. It really makes me consider everything someone tells me like oh this is safe and has these features to protect you, but now I understand they are not selling these features for your benefit but just a profit.

I Believe that the amounts that for was paying to the families who had individuals killed or injured due to their product was not significant enough. Money can’t buy love or happiness and that is what those people gave to their families. 

Walmaret- Corporate Social Responsiblity- Bradon Kelly

Where do people go when they are looking to purchase something, but are unsure which store to go to? Where do people go for last minute Christmas gifts? Where do people go to complete all their shopping in one convenient location? Wal-Mart! Wal-Mart! Wal-Mart!

Ever since before Wal-Mart opened its doors to the public in 1962, founder Sam Walton’s focus was to get a higher-volume of sales by selling products at lower prices, and to pass the savings onto the customers. To this day Wal-Mart’s focus is still to provide quality products to the customer at the lowest prices possible.

Wal-Mart is a discount department/warehouse store chain is the 3^rd largest corporation in the world, the biggest private employer, and is the largest retail business in the world. There are currently 8500 stores operating in 15 countries, and over 2.2 million people employed with them. Since it’s establishment, the company has made a revenue of over 446 billion dollars.

Wal-Mart is a huge company with huge responsibilities, and a large ecological footprint,  so they have implemented many goals and guidelines in order to become a more sustainable company.  It’s main focuses are on the Environment, People, Ethical Sourcing, and the Community.

The environment is a key aspect when it comes to a business being corporately responsible. In order to reduce their impact on the environment, Wal-Mart is reducing waste, to decrease the amount of waste going to landfills. 10000 tonnes of organic waste was diverted from the landfill in 2011.

In order to get closer to reaching their goal of being supplied with 100% renewable energy, they invested 2 million dollars to test how well solar power and energy could be harnessed.

In Milton, Wal-Mart installed an 80-foot tall wind turbine to help generate power for the store. It is expected to produce around 35000 kilowatt hours per year.

One of the major ways Wal-Mart diverts waste from the landfill was by introducing the Ecolo-Vial. The Ecolo-Vial is a medicine vial that is 100 percent recyclable, used in the stores pharmacy.  These vials use 53% less packaging than the original ones, and eliminate the use of over 100000 plastic bags, which the vials were previously shipped in.

These are only a few of the procedures implemented by Wal-Mart to become a more corporately responsible and sustainable business. If a big company like that is practising corporately responsible methods, it should pave the way for smaller businesses to follow.

http://www.walmartcsr.ca/images/pdfs/CSR_E.pdf

Gas prices across Canada,

Mark Sanderson                  
         
Gas Prices Across Canada

I will discuss my view about gas prices across Canada, here is a link I think you should check out.

http://www.cbc.ca/news/interactives/gas-canada/interactive-page.html

Something I discovered recently is Canadian oil is being sold to America for  manufacturing is done then sold back at a higher costs. This causes Canadians to pay more for taxes, we need strong   

The oil is from Canada and should stay within Canada's Region,  manufactured and produced sustainably and to have consistent pricing.

What you see on this site is the price of gasoline across Canada, this one is an example of Ontario.
Prices in Alberta are less than prices in Ontario.

Prime Minister Stephen Harper vows Chinese takeover of oil firm Nexen "the end of a trend" said the f takeovers of Canada's oil patch with a $15.1 billion buyout says it wont happen again.

President Obama is raising gas prices in the US.

Difference between Backcasting and Forecasting in Corporation

In simple meaning, Backcasting and Forecasting both are same in regards of the business industry. If I talk about the Backcasting means the framing goals with regard to a future desired outcomes. Forecasting means to achieve with in the short time. It can be assume by the current situation of the company. It is in the narrow sense. Things are remain constant for instance, production techniques, and production and so on. The following video describes the difference between Backcasting and Forecasting.

In the beginning, the video informs about the sustainability goals of 25 years. It talks about the energy independent and zero waste landfill. They wants to do backcasting for 25 years and see them self after 25 years. This video expresses the difference between forecasting and backcasting. Forecasting means it indicate their self after 5 years and assume their company has to be grow 10%. Forecasting gives the information from the current information. It works with the same techniques.

They also differed backcasting means, they not includes the existing information. They are not using the current working techniques to assume the future of the business. It also change the values. It uses the information of past so they can achive their desired goals within their desired time. Backcasting describe the future vision and then develop the program so they can reach at their goals. Backcasting is specially to achieve a long term goals systematically. Initially, they get a benefit in short term  then they start to achieve a long term goals.

Hemang Bhavsar

10083443

Source:
http://www.youtube.com/watch?v=lvfHmmm5gi8

Travis Taylor- What are the Toronto Maple Leafs doing for the Community?

Hockey is considered Canada's game, it defines us as a nation. Hockey gives the fans the action that they love and also creates some interesting debates on what team is better than who, who the next superstar will be, and good old fashioned entertainment when watching a hockey game. Have you ever thought about what goes on behind the scenes that doesnt get mentioned in the media? things you dont even know about your favourite team?

Im a huge fan of the Toronto Maple Leafs, you could say I bleed blue and white. I have found over the years some interesting reading material  about the leafs that I hadnt known about before, and that was how much the Maple Leafs do for the community.

Take the captain of the Maple Leafs currently, Dion Phaneuf. He has created a program where patients at the Sick Kids Hospital in Toronto get to go take in the festivities of a Leaf game in a fully customized Suite with no charge to the patients. Dion pays for the box seats year round so that he can give the tickets to sick kids in order to get their morale up from being in the hospital so long. To this date Dion has spent over $250,000 of his own salary to help the patients from Sick Kids Hospital.

Dion Phaneuf is not the only player of the organization that helps out the Sick Kids Hospital, many players go to the Hospital weekly so that the kids can see their hero's in the flesh and get to hangout with them one on one. Players do this because they want to help the kids feel better, even if it is for only a couple hours.

Another program that the Leafs organization have in place is the Lupes Troops campain. This is a program that Joffrey Lupel is a huge part of, every home game Joffrey and the Leafs organization bring a veteran or serving personnel in the Canadian Armed Forces to the game and honor them during a break in the game with a huge standing ovation from the crowd. The organization feels that every veteran or currently serving member of our Canadian Armed Forces should be respected by all for the effort and time that they put into protecting this great nation, if it wasnt for the Leafs many of these Hero's would go unmentioned or unthanked.

The Toronto Maple Leafs are a proud hockey team who thrive on helping others in their community. The Leafs im sure will continue their great Corportate Social Responsibilites and keep helping the Toronto Community and any other community that they can. They truely are the best team around.

How to become a “social purpose leader”

Paul Klein is the founder of Impakt. Impakt is a consulting firm that works with companies and their social responsibility programs. When Paul first started his consulting firm in 2001 the companies that he approached were not sold on social responsibility. 12 years ago, social responsibility was seen as trivial and most companies found a way around it. However, fast forward to today, 2013, and most companies view social responsibility as an important factor in what grows business. 

A lot of companies figure they need a social responsibility program in place but, they don’t fully understand why it’s in place or even why it’s important. Klein has noticed a growing number of companies have been implementing corporate social responsibility programs on a “check box” basis. Management in most companies figure CSR is a necessity in order to compete in the marketplace but, they have little to no idea about what social responsibility really is and what it means.

One of Klein’s ideas is that businesses should step away from the term corporate responsibility and adopt the term “social purpose leaders” instead. A social purpose leader is an organization that realizes the way that it does business will have an impact both socially and on results. Klein believes that companies need to know exactly how their products and services influence the environment and other social issues. It isn’t good enough to just make sure a program is in place. A company needs to understand why that program is in place. 

Klein has come up with ideas for social leaders that he believes are valuable in directing a company from the basic concept of CSR and the newer idea of social purpose leaders. 

1. Set up an advisory council

Bring people from the community to meet and give feedback on the social responsibility activities that are in place. Klein states that too often businesses surround themselves with other businesses and they all think the same way. Bringing people from the community will allow new perspectives and valuable unfiltered feedback. 

2. Drop the CSR reports

Klein says that most companies generate CSR reports and they are not necessary because very few people actually read them. Klein believes the social responsibility information should be included in the regular report, where it is more likely to be read by a greater number of people. 

3. Have outsiders contribute to annual report

Klein suggests that people on the outside that are helped by the social responsibility program should have a say.  

4. Link with controversial NGOs (Non-governmental organizations)

Klein argues that companies should take risks with the organizations that they are getting involved with and they should not shy away from the non-governmental organizations. He even further suggests that companies exchange their staff to work for a bit in an NGO and have the staff from the NGO work with the company for a certain period of time. By doing a staffing exchange, they will be able to understand each other from different perspectives. 

5. Create a stakeholders blog

Klein suggests that companies allocate space on their website to allow for people to write about the business. 

6. Don’t hide bad news

Don’t try and cover anything up. It is better to let the public know about pitfalls in the company than have the entire story come out later and tarnish the reputation of the company. Credibility is established when a business takes ownership. 

7. Be provocative

Klein argues that companies should take a powerful stand on a particular issue and make a commitment to it regardless of the negative that may come about in doing so.

Personally, I believe that a company should really care about their social responsibility programs. As people become more aware and involved about business practises through technology, I believe just having a social responsibility program in place won’t be enough. A company has to understand why the social program is in place and how it influences social and environmental factors. 

I agree with a few of Klein’s ideas. If a company is proactive in their approach to social responsibility and make a commitment to the program I believe they will leave a better impression on the consumer and the people viewing the company. It may be okay now for a company to have a program in place whether they understand it or not but, years from now will it be enough? 

I think more companies need to adopt Klein’s way of thinking in order to be sustainable as a credible business in the future. 

 

 Photo Source: https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirZWGkW_Z0pygz10EUCPAkNIbxnJRGAVgx3ZrHvcweSyxXd2xhn0R4o-pBecGGuNzhs5RCzO_GPAlMaoObOPeKFc_uI50NZjsoPRteCnZtL9i_n74PkvGOsUzGGJfW8BV20E4xYk3sISc/s1600/RSC+Cartoon+03+Dilbert.gif

Resources: 

http://impaktcorp.com/contact/

http://www.theglobeandmail.com/report-on-business/careers/management/how-to-become-a-social-purpose-leader/article8405514/

- Sarah Crooks -Thursday Seminar - 12pm to 2pm -

BP Oil Spill

More than three years have gone by since the BP deep water horizon rig spill, which caused more than 200 million gallons of oil and also 1.8 million gallons of dispersants to be dumped into the Gulf of Mexico. At the peak of the crisis, in June 2010, 37% of Gulf waters - a total of 88,522 square miles - were closed to fishing due to contamination. There were also eleven people that were working on the rig that died in the explosion, while 16 other workers were injured. Three BP officials were accused on criminal charges in connection with the 2010 Deep water Horizon oil spill in the Gulf of Mexico. BP pleaded guilty to 14 criminal charges, including a dozen felony charges, and the company agreed to pay $4 billion in fines and penalties. BP was not the only company involved, BP, Transocean and Halliburton all share responsibility for the deadly explosion that resulted in The Gulf of Mexico. The three companies "violated a number of federal offshore safety regulations," according to a report.

An oil spill is very damaging to an ecosystem, oil is actually made up of thousands of compounds and not all are equal. After the Exxon Valdez spill in 1989 some researchers found out that the majority of toxic chemicals in oil are a family of compounds called polycyclic aromatic hydrocarbons (PAH). PAHs are often left behind after the majority of the oil is cleaned up. The oil spills in the Gulf of Mexico probably have caused thousands more dolphin and whale deaths than have been observed. After analyzing historical data on populations and death rates of 14 species in the northern Gulf, the scientists determined that carcasses are found in only 2% of cetacean deaths. A new study suggests that for every dead dolphin or whale that washes up on Gulf Coast beaches, there may be 50 more that no one ever sees. The scientists urge environmentalists and authorities not to rely solely on carcass counts in judging the severity of an event because there is actually a larger number, and the BP oil company should be held responsible for ALL the damage they did.

Understanding the effects of the oil spill are not only important in the process of helping damaged ecosystems recover but also to help the people that depend on fishery for their income and even their food. The large amount of research being funded to better understand this disaster will hopefully help people learn how to prevent something like this from happening, and if not it will help people become more prepared to deal with another disaster that may happen in the future.

Sources:

http://www.guardian.co.uk/environment/bp-oil-spill

http://www.cnn.com/2013/01/29/us/louisiana-bp-deal/index.html?iref=allsearch

By, Cory Antonucci ( Wednesday @12 seminar)

Corporate Social Responcibility on Solid Waste

Industry Canada - Corporate Social Responsibility


http://www.ic.gc.ca/eic/site/csr-rse.nsf/eng/rs00181.html


This Government Website gives the information about the Corporate Social Responsibility on Waste Management. Waste Management is divided by the two parts one is Solid Waste and another is Liquid Waste. There are number of industries in Canada who produce the tones of waste per day. There are business waste materials & liquid wastes dumps in the land and that pollute the land and the water. First all industries has to be reduce the waste and secondly, they have to use their waste in a creative manner. We can use the waste in a creative manner, we can recycle the waste or we can compost in a landfill sites and get a gas which helps the households and industries. With the help of reducing waste we can build a methane gas and also help to the environment to make a slow climate change.


Waste Management:

1. Solid Waste

2. Liquid Waste

Solid Waste:

SCR plan helps to manage the Solid waste. There are numerical ways in Canada, so you can manage your solid waste. Firstly, you can contact to the local municipality they have good knowledge about the waste recycle. Secondly, you can estimate the generated waste annually with the help of waste bill and then you can contact to the landlord they will help to reduce the waste. Thirdly, we can audit our waste and figure out which waste we generating more and then we can try to reduce it with different ways, we can also brain storm for the reuse of this waste. Furthermore, there are also some programs that can use your disposal waste. For instance Cell Phones for Food, Computers for school and so on. With the help of these things business can get the financial benefit for reducing the waste and increase recycling.

Liquid Waste:

Liquid waste from the business can be recycling through the waste water treatment plants. Chemical, metal, grease and other wastes cannot be removing with the help of treatment plant, it pollutes the society. Most outside drains are carry the rain water and drain this water to streams, oceans and rivers. Its affects to water species for instance fish. It also makes the water dirty which harm to the people who use this water to drink. Industry can make a list of liquid waste paints, liquids, chemical, lubricants, Oil and so on. Then they can develop some policy how they can reduce it or recycle it. You can also take a help from local municipality or from Environment Canada. The reason to reduce the liquid waste is to make environment healthy and green. Reduce green house effects and maintain the weather cycle.

  By, Hemang Bhavsar

Useful Link

1. http://www.ic.gc.ca/eic/site/csr-rse.nsf/eng/rs00181.html

Bradon Kelly Bank of Montreal - Corporate Responsibility procedures

http://www.bmo.com/home/about/banking/corporate-responsibility/customers?nav=left


Bank of Montreal- CSR Bradon Kelly

This website outlines all procedures the Bank of Montreal takes while providing a high standard of customer service to all their clients. This company is a leader in Corporate Social Responsibility, as they continually find new ways to become more eco-friendly and sustainable. On this website you will find plenty of information about the banks responsible policies and procedures they have in place in order to provide an excellent level of service, while reducing their ecological footprint.

The article is very easy for anyone visiting the BMO website to find. All they have to do is go to the About BMO tab at the top of the screen, and they will find Corporate Responsibility is the third tab down on this page. Under this tab are a dozen different sections to visit, each explaining ways the company is performing corporate responsible measures. A few of the sections included under Corporate Responsibility are: Community, Economic Contribution, Employees, Customers, Environment, and Awards and Recognition. These sections explain how the Bank of Montreal is showing responsible initiatives in each, and ways they will improve operations to decrease environmental impact.

Bank of Montreal puts customers as their highest priority and will stop at nothing to make sure they are completely satisfied with their visit. Some ways the bank measures satisfaction is by having employees fill out KPI surveys and taking any suggestions by them, and by having surveys available in the banks or online for customers to use.

These surveys seem to be working out for the Bank of Montreal since they have been on Canada's Top 100 Employers list the past 6 years.

The Bank of Montreal is definitely a leader in Corporate Responsibility, and I feel anyone studying or working in the Corporate Responsibility should take a look at this site and use it to their advantage. It taught me a lot about how to be operate a responsible business.